Shipping

SHIPPING UK, EU & WORLDWIDE


THE UK

We offer FREE Shipping to all of our UK Customers, which means we send it back to you for no extra charge!  All parcels are sent signed for delivery so please make sure someone is there to sign for and collect your parcel. We do not send parcels as standard service due to a higher loss factor. We send them Signed For Only. If your item has a value of over £50 then we recommend that you purchase the Postage Insurance before you checkout you goods. You can find the Postal Insurance in our online shop. This will cover your item for the value up to £500 if your item is worth more than this, then please contact us for an alternative service, and we can get you insured for up to £2000. We would also mention that we will not be responsible for any parcels which have left our workshop and are en-route to their destination. We use Royal Mail for our delivery service, on very rare occasions do we use any other carriers. Please note, the postage to us is your responsibility this applies to returns also, we are unable to pay any postage for returned items this applies both ways unless it is in it's 7 day grace period to which postage is subsidised. If your parcel is lost or stolen it will be your responsibility to chase this up. We will however sign forms if required with regards to your claim. Any abuse of postage if items have been received by the customer will void their warranty and their account will be blocked from future usage of FMH.


THE EUROPEAN UNION

We offer an excellent value for money service for shipping to the EU for ONLY £6.00 for items under 750 grams and with a Max length: 35.3cm a Max width: 25cm and a Max thickness: 2.5cm. Any parcels over 750 grams must comply to the following specifications Minimum size: One surface must be at least 9cm x 14cm. Maximum size: The combined length + width + depth must be no more than 90cm with no single side longer than 60cm, the parcel must weigh under 2 kilograms, for these items the return cost is subsidised at £10.95 which is payable upon checkout of your chosen service. The cover for both of these postal services is set at the standard rate of £50 for higher insurance related quotes please email admin@fixmyheadphones.co.uk

As in the UK we do not pay your postage to us, it will be your responsibility to get your items to us via your chosen method. Once repaired returned items should reach you within a maximum of 10 days. All parcels are sent tracked and signed for delivery so please make sure someone is there to sign for and collect your parcel. We do not send parcels as standard service due to a higher loss factor. We send them Tracked and Signed For Only! If your item has a value of over £50 then we recommend that you purchase the Postage Insurance before you checkout you goods. You can find the Postal Insurance in our online shop. This will cover your item for the value up to £500 if your item is worth more than this, then please contact us for an alternative service, and we can get you insured for up to £2000. We would also mention that we will not be responsible for any parcels which have left our workshop and are en-route to their destination. We use Royal Mail for our delivery service, on very rare occasions do we use any other carrier. Please note, the postage to us is your responsibility this applies to returns also, we are unable to pay any postage for returned items this applies both ways unless it is in it's 7 day grace period to which postage is subsidised. If your parcel is lost or stolen it will be your responsibility to chase this up. We will however sign forms if required with regards to your claim. Any abuse of postage if items have been received by the customer will void their warranty and their account will be blocked from future usage of FMH.


WORLDWIDE

We now offer subsidised shipping for customers outside of the EU for ONLY £8.50 for items under 750 grams and with a Max length: 35.3cm a Max width: 25cm and a Max thickness: 2.5cm. Any parcels over 750 grams must comply to the following specifications Minimum size: One surface must be at least 9cm x 14cm. Maximum size: The combined length + width + depth must be no more than 90cm with no single side longer than 60cm, the parcel must weigh under 2 kilograms, for these items the return cost is subsidised at £16.50 which is payable upon checkout of your chosen service. The cover for both of these postal services is set at the standard rate of £50 for higher insurance related quotes please email admin@fixmyheadphones.co.uk

Parcels are returned International Tracked or Signed For Delivery depending on the customers preference, so please make sure there is someone there to sign for and collect your parcel. If your item has a value of over £200 then we recommend that you purchase the Postage Insurance before you checkout you goods. You can find the Postal Insurance in our online shop. This will cover your item for the value up to £500 if your item is worth more than this, then please contact us for an alternative service, and we can get you insured for up to £2000. We should mention that we will not be held responsible for any parcels which have left our workshop and are en-route to their destination. We use Royal Mail for our delivery service, on very rare occasions do we use any other carrier. Please note, the postage to us is your responsibility this applies to returns also, we are unable to pay any postage for returned items this applies both ways unless it is in it's 7 day grace period to which postage is subsidised. If your parcel is lost or stolen it will be your responsibility to chase this up. We will however sign forms if required with regards to your claim. Any abuse of postage if items have been received by the customer will void their warranty and their account will be blocked from future usage of FMH.


COURIERS

On rare occasions we may choose to use different courier services such as Parcel Force, DHL, and UPS. If you are a customer from the US, your mail will most likely be Federal Express. All services are either Signed For or Tracked to their destination. If you purchase the Postal Insurance in the shopping cart you will have your item/s fully tracked to your destination. We post only to the addressee that is registered in our website shop, however you can add another address in your account section. This stops confusion when dealing with orders and covers us for insurance purposes. We are afraid we cannot be held responsible for items that are either lost or stolen en-route, this is why we strongly advise that you take out our Insurance. Please add this to the cart, for your own piece of mind. By doing this will ensure your item/s arrive to you safe and sound. All couriers provide us with a Tracking Number. This number will be available to view in your shopping cart at any time. The tracking number is added to your order, as soon as we dispatch it, and you will receive an email of confirmation.


POSTAL INSURANCE

We would like to re-iterate how important it is to insure your item. Not only does this make sure you are covered for the full value of your item/s. It also ensures, that you have your item/s tracked right to your front door. If you do not take out insurance, you do so at your own risk. We cannot be held responsible for courier errors, lost items, damaged items and so on. When you receive your parcel back, it is important to check the contents to make sure you have received your item back. Items that have been signed for, signify that you are happy with the contents of the parcel, and everything that should be there, is there. If you have signed for a parcel, and later find that the item is incorrect, it will be your responsiblity to contact the courier company to find our what has happened. Postal Insurance can be added in our online shop. So if you want piece of mind, then we suggest you use it before it heads off to it's destination. However we would like to add, that we have found it is very rare that parcels do go missing when the item is Signed For. It's your choice, we send everything back either signed for or tracked.


LOSSES

We will not be held responsible for any losses incurred via carriers or postal services. Unfortunately this is something we are unable to compensate for. For EU and Worldwide services you are held as responsible for your item/s once they have left our premesis. You will also be responsible to chase up any couriers for your item/s. Some EU countries only track as far as their country once left the UK. Once it has left the UK the responsibility is yours and is fully out of our hands. This is why we cannot compensate outside of the UK. For UK deliveries we are able to help further on the issue of losses, although we cannot recover your item we can help by assisting with your claim for losses compensation form, this also applies to the EU and Worldwide postal service.


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